Refund policy

Returns and refunds

You may request a return within 30 days of receiving your order. This applies to eligible full-price and discounted clothing items.

Return conditions
Items must be unworn, unused, with their original tags and packaging, and accompanied by proof of purchase. If an item is defective, damaged, or incorrect, contact us as soon as possible after delivery so we can resolve it.

How to request a return
Email contact@naseeg.eg or message us on WhatsApp at +20 120 003 7795 with your order number and the item you wish to return. Please wait for our return instructions and the confirmed return address before sending anything. Items sent without a prior return request may not be accepted. We will explain the return shipping arrangements and any applicable charge before collection or shipment.

Exchanges
Contact us to arrange an exchange, subject to stock availability. If the preferred item is unavailable, you may request an eligible return.

Refunds
After we receive and inspect the item, we will tell you whether the refund is approved. For cash-on-delivery orders, we will agree on a suitable refund method with you. We aim to process approved refunds within 10 business days; the receiving bank or payment service may need additional time. If more than 15 business days have passed after approval, contact contact@naseeg.eg.

Questions
Email contact@naseeg.eg or WhatsApp +20 120 003 7795.